Privacy Policy

Updated as on 2nd January 2021

This privacy policy discloses the privacy practices (the “Privacy Policy”) of Teamx Tec FZE.

 

In this Privacy Policy Teamx Tec FZE a company registered with Dubai Silicon Oasis Authority (DSOA) Dubai, holding License No 3066, shall be referred to as (“XCart”, “We” , “Us”) and registered users, unregistered visitors of the website https://xcart.ae/ (the “Site”) shall be referred as (“You”, “Your”, “Customer”,User”).

 

This Privacy Policy sets out the reasons as to why and how we gather, store, transfer and disclose your personal information and how you can access your personal information and correct it and is made effective on the date of your visit of the Site. 

 

This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

 

Prior to accessing or using our services through the Site (the “Services”), please read this policy and make sure you fully understand our practices in relation to your Personal Information.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of our Services.  

 

  • What personal information about the Customers does XCart collect?

 

To provide you with the Services, we collect information you provide us, information is also collected by us from your use of our Services, and from other sources. Here are the types of Personal Information we collect about you:

 

  1. Information you provide us. When you register for purchasing our Services on the Site; and/or when you contact us directly by any communication channel (eg: emails), you may provide us Personal Information, such as name, email address, phone number, payment information, information you include in your communications with us, and Personal Information contained in scanned identification documents (such as an ID card, driver’s license, passport, or official company registration documents). You can choose not to provide certain information, but then you might not be able to take advantage of XCart Services.

 

  1. Automatic Information: When you visit, and/or use any of our Services, we may collect aggregated usage Personal Information, such as the internet protocol (IP) address used to connect your computer to the internet;login, email address, and password;the location of your device or computer; device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures; version and time zone settings We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

 

  1. Information we collect from other sources:.We may receive Personal Information about you from third-party sources, such as i) security providers, fraud detection and prevention providers for example to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

 

  1. For what purpose does XCart use your Personal Information?

 

We collect information from you so that you can receive full benefit of our Site and Services. Subject to this Privacy Policy and your data preference, we may use the information we collect from you for some or all of the following purposes:

 

  1. To carry out our obligations and to provide you with agreed Services;
  2. For administration purpose or to improve our Site to serve you better;
  3. In order to allow us to serve you better by responding to your Customer service requests;
  4. To follow up with you after correspondence (live chat, email or phone inquiries);
  5. To send you statements, invoices and payment reminders to you, and collect payments from you;
  6. To send you information pertaining to non-marketing and marketing, which we think may be of interest to you;
  7. To keep our Site secure and prevent fraud ;
  8. To verify compliance with the terms and conditions governing the use of our Site;
  9. To meet our legal, regulatory and tax reporting obligations;
  10. Communicate with you about our Site, and services, such as notifications of changes and updates,  data or  information security breaches, and to provide you with our customer support;
  11. With your explicit consent to create or distribute promotional and marketing material that is relevant to you;
  12. For quality assurance and training purposes;
  13. To promote and market our services and our Site ( any social media pages operated by us such as Facebook, Youtube, Instagram, Snapchat, Twitter,  etc.) and
  14. Any other uses that are identified to you while collecting your personal information or may be reasonably contemplated by this Privacy Policy and our Terms of Service Agreement. 

 

Your details & personal information will not be supplied to any third party without your express consent, for the purpose of the Third party’s direct marketing.

 

All our Site’s financial transactions are handled through our payment services providers. We will disclose your information with our payment service providers only for the purposes of processing payments made by you through our Site,and dealing with complaints and queries relating to such payments.

 

  1. Does XCart share your Personal Information?

 

We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances:

 

  1. Third Party Service Providers: XCart has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, “Third Party Service Provider(s)”).

XCart may share the following categories of Personal Information with Third Party Service Providers for a business purpose:

 

  • identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers
  • commercial information, for example information regarding our Services purchased, obtained, or considered

 

  1. Law Enforcement, Legal Requests and Duties: XCart may disclose or otherwise allow access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

 

  1. Protecting Rights and Safety: XCart may share your Personal Information if we believe in good faith that this will help protect the rights, property or personal safety of XCart, any of our Users, or any member of the general public, with or without notice to you.

 

  1. Upon Your Further Direction: XCart may also share your Personal Information with third parties for other purposes upon your further direction or with your explicit approval. 

 

  1. How do we protect your Information?

 

We follow generally accepted standards to store and protect the personal information we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

  1. We work to protect the security of your Personal Information during transmission by using encryption protocols and software;
  2. The confidentiality and security of your details and information are of utmost importance to us. We have implemented & designed technical, administrative, and physical security measures to protect user-information from unauthorized access, disclosure, use, and modifications. Please keep note that despite our best efforts to protect your data and information, no security measures are perfect or impenetrable.

We retain personal information only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

  • mandated by law, contract or similar obligations applicable to our business operations;
  • for preserving, resolving, defending or enforcing our legal/contractual rights; or
  • needed to maintain adequate and accurate business and financial records.
  1. 5. Cookies

 

A cookie is a small file of letters and numbers downloaded on to your computer when you access certain websites. In general, cookies allow a website to recognise a user’s computer.

The most important thing to know about cookies placed by XCart is that they make our Site a bit more user-friendly, for example, by remembering site preferences and language settings.

 

We use these cookies and other similar technologies for a number of purposes, such as keeping you signed in, keeping your preferences, to provide you with the service you chose to receive from us, understanding how you use our Site, to monitor and analyze the performance, operation, and effectiveness in order to improve the XCart Site, to understand and improve the impact of our marketing campaigns, for security needs and fraud-protection purposes and in order to identify and prevent  cyber-attacks

Cookies that are used by XCart are divided into two types:

  • “First-party Cookies” –  Cookies that are placed by XCart
  • “Third-party Cookies” – Cookies that are placed and used by third-party companies which are XCart’s partners

It is important to note that XCart cannot access third-party cookies; nor can other third-party organizations access the data in the cookies we use on our Site.

 

  1. 6. Links to third party websites

 

Our Site may contain some links to and from third party websites. If you do click such links you do at your own risk and subject to terms & conditions governing the usage of such third party websites. 

 

We have no control, and are not responsible, for the content, privacy practices or website terms of such third party websites or any information you provide to them. We encourage you to read the privacy policy of these third party websites to find out how they will  handle your details & personal information when you visit on their websites.

 

  1. Your Rights in relation to your Information

You may exercise the following rights on the information provided to us:

 

  1. You can cease consent, where you have previously given consent to process your information;
  2. You have the absolute right to raise an objection to your Information being processed if the processing is carried out without your consent;
  3. You have the absolute right to learn if we are processing the information, obtain disclosure regarding certain aspects of such processing, and obtain a copy of the information undergoing processing;
  4. You have the right to verify your information’s accuracy and ask for it to be updated or corrected accordingly as per your instruction.;
  5. You have the rights, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it;
  6. You have the right, under certain circumstances, to obtain the deletion of your Personal Information from us.

 

  1. 8. Right to object Processing

 

We can process your personal information for public interest and exercise official authority vested in us or for purposes of the legitimate interests pursued by us. You reserve the right to object to such sharing of information by appending relevant grounds to such objection.If your information is being used for marketing purposes by us or any third party affiliated with us, then in such a case, you may object to sharing your personal information without giving any justification for such objection.

  1. 9. Privacy of Children

 

We do not intentionally and knowingly collect any personal information from children under 18 years. We do not sell our Services to children under 18 years of age. If you are not at least 18 years of age unless you are accompanied by a guardian, you are not authorized to access our Site for purchasing our Services. 

 

In circumstances that it comes under your notice that any individual under the age of 18 years has violated the rules as mentioned in this Privacy Policy, then you shall promptly inform us.

 

You must be of at least 18 (Eighteen) years of age to consent to the processing of your Personal Information (or you can authorize your parent or guardian to do so on your behalf ).

  1. Privacy policy changes

 

We may change the terms of our privacy policy from time to time, as required and in our sole discretion. We encourage and request you to check our site frequently for any changes to our privacy policy. We assure you that your rights will not be reduced or diminished under this privacy policy without your explicit consent. If we make any significant changes and modifications to this privacy policy, then we will notify you regarding such changes via email.

 

  1. 11Newsletters

 

If you are receiving electronic newsletters from us and you do not prefer to receive such communications in the future, then in such a case, you have an option to stop receiving our newsletters or marketing emails by following the instructions for unsubscribing or by contacting us.

 

  1. Data Breach

 

If it comes to our knowledge that the security of the Site has been breached or that personal information related to you has been exposed to other users or to any unrelated third party as a result of any external activity such as security attacks or fraud, then we have the right to take responsible action, including, but not limited to, investigation and monitoring, as well as notification to the law enforcement agencies.

 

In the event of your data breach, where we believe that there is a fair risk of harm to you, then in such a case, we will make reasonable efforts to inform you, and we will also serve a notice if required as per the law. We will notify you if any such action is taken by us.

 

  1. 13. Communicating with you

 

We may contact you directly or through a third party service provider regarding Services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our Services. These contacts may include:

  • Email
  • Text (SMS) messages
  • Telephone calls
  • Messenger applications (e.g. WhatsApp, etc.)
  • Automated phone calls or text messages.

 

 

 

  1. Contact Details:

 

You can send an email to Hi@xcart.ae if you would like to contact us to know more about this Privacy Policy or about any matter relating to your individual rights and personal details.

About Xcart

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Hi@xcart.ae

0503300030

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